APPOINTMENT CANCELLATION POLICY

BEING A SMALL BUSINESS WITH APPROPRIATE PAID STAFFING, WE REQUIRE A CREDIT CARD TO HOLD ALL APPOINTMENTS. THIS CARD WILL ONLY BE CHARGED UPON THE COMPLETION OF SERVICE OR IN THE INSTANCE OF LATE CANCELLATION LESS THAN 24 HOURS, LATE ARRIVALS OR NO-SHOW OCCURRENCES.

RESERVATIONS ARE RECOMMENDED WELL IN ADVANCE SO THAT YOUR DESIRED TIMES CAN BE RESERVED.

WE REQUIRE A 24 HOUR NOTICE FOR CANCELLATION OF YOUR SCHEDULED SERVICE IN ORDER TO AVOID A LATE CANCELLATION FEE. CLIENTS CANCELLING WITH LESS THAN 24 HOURS OF YOUR SCHEDULED APPOINTMENT WILL BE REQUIRED TO PAY 50% OF THE SERVICES RESERVED IN ORDER TO CONTINUE BOOKING SERVICES AT ANNASTINA BEAUTY LOUNGE.

IF YOU HAVE BOOKED YOUR APPOINTMENT LESS THAN 24 HOURS BETWEEN YOUR BOOKING TIME AND SCHEDULED APPOINTMENT THERE WILL BE A 50% CHARGE IF THE APPOINTMENT IS RESCHEDULED OR CANCELLED.

PLEASE NOTE: CANCELLATIONS CAN ONLY BE MADE BY CALLING OUR SHOP.

LATE ARRIVALS

IF YOU THINK YOU MAY BE LATE FOR YOUR APPOINTMENT, PLEASE CALL THE SHOP AND LET US KNOW. WE RESERVE THE RIGHT TO SHORTEN OR RESCHEDULE YOUR SERVICE IN ORDER TO KEEP THE NEXT CLIENT’S SERVICE AT THEIR SCHEDULED TIME. IF YOU ARE RUNNING LATE, PLEASE CALL US IMMEDIATELY SO WE CAN ADVISE YOUR OPTIONS.

NO SHOWS

IF YOU DO NOT SHOW UP FOR YOUR SCHEDULED APPOINTMENTS, WITHOUT CONTACTING THE SHOP TO CANCEL, YOU WILL BE SUBJECT TO THE FULL AMOUNT OF THE SERVICES RESERVED. YOU WILL ALSO BE REQUIRED TO HAVE A CREDIT CARD ON FILE TO SECURE ANY FUTURE BOOKINGS. PLEASE NOTE THAT TO CANCEL YOUR APPOINTMENTS DURING OPEN HOURS, WE DO REQUIRE A PHONE CALL IN ORDER TO CANCEL YOUR APPOINTMENT.

CLIENTS WHO NO SHOW ON MORE THAN ONE OCCASION WILL BE REQUIRED TO PAY IN FULL BEFORE ANY APPOINTMENTS ARE BOOKED.

SERVICES

WE HAVE A NO REFUND POLICY ON SERVICES COMPLETED. WE OFFER COMPLIMENTARY REDOS WITHIN 7 DAYS OF THE SERVICE COMPLETION PENDING MANAGEMENT APPROVAL.